We want you to feel like every item is the perfect match for you and the person you are buying for. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
If you added Premium Returns to your order, return shipping is guaranteed FREE for any reason. Please note, the Premium Returns fee is non-refundable.
There are a few items that can’t be returned:
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Money Tree's Are Non Refundable Non Store Credit Items. These items are tracked through our systems for fraudulent address checking along with credit card checker activity checker to prevent any misconduct during and beyond the buying process. Please see your Money Tree Contract for further information.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed, used or hung up the item or appliance, it cannot be returned.
Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.
